10 Questions to Ask A Product Prep Centre (3PL) to Spot Hidden Fee's

Understanding the Basics

As a successful product prep warehouse that values full transparency with our clients, we’ve noticed that much of our foot traffic comes from frustrated business owners who have been misled into believing they’re receiving significant discounts from less-than-honest prep centers.

When selecting a product prep centre, it’s crucial to have a comprehensive understanding of their services. This can help ensure that your products are handled correctly and efficiently. Here are some essential questions to guide your selection process and avoid unexpected costs.

10 Key Questions to Ask

1. Do the prices you've shared change based on the size of my product?
2. How can I ensure that my products are being handled delicately? 
3. Is there a product inbound or outbound fee?
4. Is there a fee for my product being stored at your warehouse for a certain time? 
5. Can I come and check out the warehouse?
6.  What is your process in priotritizing client orders?
7. What is your standard turnaround time?  (You want to know that your product isn't going to be sent out months after you want it to)
8. How do you handle urgent orders?
9. Can you guarantee deadlines during peak seasons?
10. MOST IMPORTANTLY: Customer support. We've all expereinced the frustration of dealing with companies with bad call back times or that are hard to reach.

One added note: Always make sure to compare pricing from warehouse to warehouse regarding additional packing necesities. Ex. Bubble wrap, poly bags, extra labels.

Cost Structure and Transparency

Understanding the cost structure is crucial to avoid hidden fees. Transparent pricing ensures that you are not caught off guard by unexpected charges. Always request a detailed breakdown of all costs involved.

Spotting Hidden Fees

• Ask about any additional fees for special handling or rush orders.
• Inquire if there are minimum order requirements that could affect pricing.
• Verify if there are storage fees for long-term inventory.

Conclusion

Selecting the right product prep centre involves asking the right questions and being vigilant about potential hidden fees.

Stay vigelent and Happy Hunting!